"ALLSTAR Solutions provided installation and incident management services for one of Australia's biggest banks."
| Title: | Satellite Installation and Support |
| Client Category: | Finance and Banking |
| Service Type: | Onsite Deployment |
ALLSTAR Solutions provided installation and incident management services for one of Australia’s big four banks. The project involved the set up and configuration of a privately owned satellite TV service which was made available to all Administration and Branch locations throughout Australia.
This is one of the many services ALLSTAR has provided to the banking industry over the past 18 years.
The primary services provided for this service line included:
Installation at Branch locations
Branch relocations
TV decommission
TV Break/Fix field services
TV was an integral part of the Bank’s communication and training services for internal purposes, and in later years became a vital channel for customer advertising.
Approximately 1200 branches were serviced by TV and due to the bi-weekly broadcast (at a minimum), the service required high availability.
All service requests were submitted to ALLSTAR’s Service Desk where the calls were logged, managed and closed. In some cases the service definitions were quite diverse, spanning everything from dealing with property owners, local council, and building and construction teams, to liaising with the satellite provider.
ALLSTAR’s success in delivering this service over a long period can be attributed to a single point of contact and management of service requests, constant access and communication with service line personnel, and the breadth of coverage provided to the branch network.
Allstar commenced preparation for the relocation of their office space and data centre from Macquarie Place.
WAP project covered the design, procurement and implementation
Project involved a combination of SCCM and migrations, hardware upgrades and end user training.
ALLSTAR Solutions provide satellite network installation, decommission and relocation services to a major mining company.
The ALLSTAR Warehouse has staging facilities that can be utilized by its Clients.
ALLSTAR Solutions provided installation and incident management services for one of Australia’s biggest banks.
Allstar provided project and implementation personnel to deliver voice and data infrastructure as part of the client’s Sydney property reconciliation program.
Allstar undertook the installation of all network infrastructure for the newly built major bank Data Centre.
Allstar provided coordination and field implementation of Riverbed devices in Bank Branches in collaboration with a major Australian integrator.
