|Title:||Managed IT Equipment|
|Service Type:||Support and Maintenance|
ALLSTAR Solutions provide Managed IT Equipment solutions to its Clients in various forms. This is an on-going service that can be utilised by our Clients both short and long term, and is available across Australia and New Zealand.
Services provided include:
ALLSTAR manage IT equipment for their Clients past and present. The equipment type includes routers, firewalls, switches, servers, desktop/laptops, printers, peripherals, PABX, handsets, etc.
The scope of the stock management includes the following, the Client can choose all of the elements or select only those required.
The management of a Clients project stock is similar to churn stock management, the difference being project stock will be managed for a fixed period of time, generally the duration of the project.
As above, the following services are available to Clients for project stock:
The Clients project personnel have access to the ALLSTAR Warehouse and staging facilities during business Hours. Access can be arranged after hours should the need arise.
The ALLSTAR Warehouse has staging facilities that can be utilised by its Clients. The facility offers bench space, power, wireless Internet and immediate access to Project stock.
The Client can choose the level of involvement they need from ALLSTAR when using the staging area.
From time to time ALLSTAR clients have a requirement to dispose of obsolete IT equipment.
Disposing of equipment in an environmentally responsible and secure way is one of Allstar Solutions’ core practices. This section outlines our commitment and process of data cleansing and recycling.
Before we even consider whether to recycle or donate, any end of life equipment is thoroughly scrubbed of all information using a 7-pass erase method. Although this takes some time, it ensures that information on the drive is unrecoverable and makes the machine safe for donation. Any drives which fail this cleansing will be destroyed through physical means and recycled.
Mobile phones, networking equipment, telephony devices or any other equipment we receive will be erased and reset to factory defaults to make sure any stored passwords or configuration settings are completely gone.
Donate or Recycle?
We understand that even after this thorough wipe some companies may be uncomfortable with their equipment being donated and reused by other organisations, this is why we leave the end of life process in your hands. If you choose not to allow donation of your equipment we will recycle it with one of our disposal partners who make sure your hardware is broken down and recycled in the most environmentally responsible way possible.
We never ship end of life equipment out of Australia to be processed.
ALLSTAR clients from time to time have a requirement to temporarily store IT equipment and/or other items without the need for a managed service. Storage of such items can be arranged on a per/pallet basis which is charged per calendar month. It is up to the Client how long they leave the items in the warehouse and they can have access as required.
This secure storage option suites the clients when stock management is not required and access to the items is not required on a regular basis.
The following client scenarios provide an overview of the Managed IT Equipment services offered by ALLSTAR to its client base over the past thirteen years.
Gen-i Australia/CBA – 2000-2011
In support of the Telecommunications contract Gen-i had with the CBA, ALLSTAR provided warehouse facilities and warehouse management services for IT equipment. The scope of the services included new and used equipment storage, staging services, obsolete stock management, equipment disposal. Throughout this period a dedicated Warehouse Manager was assigned to the account to manage the stock logistics, staging requirements and inventory reporting.
Gen-i Australia/Norfolk – 2008-2012
In support of the ICT Outsourcing contract Gen-i had with the Norfolk Group, ALLSTAR provided warehouse facilities and warehouse management services for the Australian component of the contract. The scope of the services included management of all ICT equipment and included inbound and outbound dispatch, new and used equipment storage, staging and imaging services, obsolete stock management, warranty repairs, equipment disposal. Throughout this period a dedicated Warehouse Manager was assigned to the account to manage the stock logistics, staging requirements and inventory reporting. The Warehouse Manager also provided real-time updates on stock movements by having access to Gen-i’s Service Centre portal.
RCRI (Norfolk) – 2012-2013
Following the cessation of the Norfolk contract with Gen-i, ALLSTAR were approached to continue management of the Churn Stock with an increased scope to also manage the NZ requirements. With the support of Gen-i the scope of services outlined above were transitioned without impact to the Client and their end-users.
Bloomberg – 2009-Ongoing
ALLSTAR provide storage, stock management and dispatch services for Bloomberg specialised IT equipment in Australia. The service includes storage, stock management and quarterly audits, PC imaging, delivery and pick-up to Bloomberg client sites, obsolete equipment management.
Inventory management and ticket management is done by the ALLSTAR Service Desk who have direct access to the Bloomberg SCHD systems.
Gen-i Australia/Goodman Fielder – 2012-2013
As part of a major refresh programme Gen-i Australia conducted for Goodman Fielder, ALLSTAR provided IT equipment managed services for the project stock. ALLSTAR were responsible for:
Gen-i Australia/Citibank – 2011-On-going
ALLSTAR have been engaged to provide IT equipment managed services for the storage of Citibank WAN/LAN equipment. Due to storage limitations at Citibank premises, ALLSTAR is responsible for the following services:
Allstar commenced preparation for the relocation of their office space and data centre from Macquarie Place.
Project involved a combination of SCCM and migrations, hardware upgrades and end user training.
ALLSTAR Solutions provide satellite network installation, decommission and relocation services to a major mining company.
The ALLSTAR Warehouse has staging facilities that can be utilized by its Clients.
ALLSTAR Solutions provided installation and incident management services for one of Australia’s biggest banks.
Allstar provided project and implementation personnel to deliver voice and data infrastructure as part of the client’s Sydney property reconciliation program.
Allstar undertook the installation of all network infrastructure for the newly built major bank Data Centre.
“Allstar Solutions have serviced and supported many of our regional sites across Australia”
Mining and Industry
“Allstar understood our scope of work and delivered within our expectations. I can comfortably endorse the services provided by Allstar Solutions, the professionalism of their staff and management of the project”
“We have worked with Allstar on many occasions and they have always delivered on time and on budget”
National System Intergrator
“Allstar Solutions are our go to partner for high level security requirements”
“Allstar’s coverage in Regional areas has really helped our Projects Nationally”
“Allstar Solutions is our trusted Professional Services Partner”
National Hardware Distributor