May 10, 2017

Satellite Installation and Support

"ALLSTAR Solutions provided installation and incident management services for one of Australia's biggest banks."

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Overview

Title: Satellite Installation and Support
Client Category: Finance and Banking
Service Type: Onsite Deployment

Problem

ALLSTAR Solutions provided installation and incident management services for the one of Australia’s big four banks.  was A privately owned satellite TV service made available to all Administration and Branch locations throughout Australia. This is one of the many services ALLSTAR has provided to the banking industry over the past 18 years.

Allstar's Solution

The primary services provided for this service line:

  • Installation at Branch locations
    1. Mounting satellite dishes
    2. Installation of riser cables
    3. Connection of end to end infrastructure
    4. Satellite alignment, configuration, test and commission.
  • Branch relocations
    1. Decommission TV infrastructure
    2. Re-commission TV infrastructure
  • TV decommission
  • TV Break/Fix field services.

TV was an integral part of the Banks communication and training services for internal purposes, and in later years became a vital channel for customer advertising. Approximately 1200 branches were serviced by TV and due to the bi-weekly broadcast (at a minimum) the service required high availability.

All Service requests were submitted to ALLSTAR’s Service Desk where the calls were logged, managed and closed. In some cases the service definitions were quite diverse, anything from dealing with property owners, local council, building and construction teams, and the satellite provider.

Client Benefits

ALLSTARs success in delivering this service over a long period can be attributed to a single point of contact and management of service requests, constant access and communication with service line personnel and the breadth of coverage provided to the branch network.

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