April 18, 2017

BAU Field Services

"Provision of Field Service engineers to major sites, Admin buildings and over 1,100 Branches throughout Australia"

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Overview

Title: BAU Field Services
Client Category: Government Organisation
Service Type: Support and Maintenance

 

Problem

Provision of Field Service engineers to major sites, Admin uildings and over 1,100 Branches throughout Australia to undertake the following minor work tasks.
Voice MAC’s
Data MAC’s
BAU Major Relocations, upgrades and rollouts
*These services are still provided to this Australian integrator to support their many other clients.

Allstar's Solution

  • Voice MAC’s: This covered all national onsite MAC’s plus remote and onsite PABX programming MAC’s across the client’s telephony network including standalone branches. This was managed by our SMC. The SMC also acted as an overflow for the client’s voice engineering team.
  • Data MAC’s: This covered all national onsite Data MAC’s. The SMC also acted as an overflow for the client’s data engineering team and for virtual MAC’s and programming.
  • BAU Major Relocations, upgrades and rollouts: This encompassed all daily projects that are not seen as minor MAC’s (meaning more than 10 MAC’s per request). These projects were national and generally at Admin and Area Office buildings.

Client Benefits

Consistent delivery over a 10yr+ period, our ability to service all Bank locations
in all Australian States and Territories. Allstar coordinated and delivered
approximately 850 MACs per month.

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